FAQ
How are shipping fees calculated?
Shipping is charged at 50 THB per order via Shopee Express.
However, orders over 999 THB qualify for free shipping.
However, orders over 999 THB qualify for free shipping.
Why hasn’t my order status changed to “Paid” even though I’ve already completed the payment notification?
After customers submit their payment notification through the company’s available channels, bank transfer payments require verification by our staff to confirm the accuracy of the transaction. As we handle a high volume of orders, the status update may take slightly longer than usual.
Normally, the payment status will be updated within 24 business hours after the payment notification has been received.
Normally, the payment status will be updated within 24 business hours after the payment notification has been received.
Are the products on the website authentic?
We are the official and sole importer and distributor of Dr.Bio Thailand in Thailand.
Therefore, customers can be fully confident that all products purchased from us are 100% authentic.
Shipping tracking number (Tracking No.)?
After shipment has been completed, the Tracking Number will be provided. Customers can simply search their order number on our website to view their Tracking Number directly.
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